bs322 Privacy Policy
Protecting your personal information is our highest priority. This policy describes how bs322 collects, uses, and stores your information.
bs322 is an online gaming platform designed for users in Bangladesh. We take the privacy of our members' personal information very seriously. This privacy policy will inform you about what types of information we collect, why we collect it, how we use it, and what steps we take to protect your information.
By registering on our platform, logging in, or using any of our services, you are considered to have fully accepted the terms of this privacy policy. If you have any questions about this policy, you may contact our support team directly.
What Information We Collect
We collect various types of information to improve your experience on the bs322 platform and to ensure a safe environment. Below is a detailed breakdown by type of information.
1.1 Registration Information
When you create an account at bs322, we collect the following information:
- Full name (as per ID)
- Date of birth (for age verification — only persons aged 21 or above are permitted)
- Email address
- Mobile number
- Banking or mobile payment account details (bKash, Nagad, Rocket, Upay or bank account number)
- Password (stored in encrypted form)
1.2 Identity Verification Information
As part of the account verification (KYC — Know Your Customer) process, we may collect:
- National ID (NID) or passport copy
- Documents as proof of address
- Information required for payment method verification
1.3 Usage and Transaction Information
The following is collected automatically while you use the platform:
- Login time and date
- Deposit and withdrawal history
- Game play history and statistics
- IP address and device information
- Browser type and operating system
- Cookie and session information
1.4 Communication Information
When you contact our customer service team (via live chat or email), a record of that conversation may be stored. This is used for service improvement and dispute resolution purposes.
Purpose of Information Use
bs322 uses your personal information only for specific and legitimate purposes. We never misuse your information without your consent.
2.1 Account Management and Security
Your information is used to create, manage, and secure your account. This is essential for preventing unauthorized access, fraud, and corrupt activity.
2.2 Financial Transaction Processing
Your payment information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit and withdrawal amount is ৳500.
2.3 Providing Customer Service
Our 24/7 live chat support team may use your information to the extent necessary to resolve your issues quickly.
2.4 Age and Identity Verification
bs322 strictly enforces the 21+ age rule. Only persons aged 21 or above are permitted to operate an account. Your date of birth and identity information are used in this verification process.
2.5 Responsible Gaming Monitoring
Your gaming activity is monitored so that timely support can be provided if any user shows signs of problematic gaming behavior.
2.6 Fulfilling Legal Obligations
Your information may be retained as part of fulfilling legal responsibilities — such as anti-money laundering compliance, maintaining tax records, and following regulatory authority directives.
Information Sharing and Third Parties
bs322 does not sell or transfer your personal information to third parties for commercial purposes. However, information may be shared in certain specific circumstances:
3.1 Payment Processors
Necessary payment information is shared with bKash, Nagad, Rocket, Upay, and approved banking partners to complete financial transactions. These payment institutions are governed by their own privacy policies.
3.2 Technology and Game Providers
Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other game providers supply technical services. The minimum information necessary for platform operation may be shared with these partners.
3.3 Legal Requirements
Information may need to be disclosed to authorities due to a court order, government directive, or legal obligation. In such cases, we will provide only the information required by law.
3.4 Business Succession
In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. You will be notified in advance in such cases.
Information Security Measures
bs322 applies industry-standard technical and administrative security measures to ensure the safety of your information.
4.1 Encryption Technology
All data exchanged between our servers and the user's browser is secured through SSL (Secure Socket Layer) encryption technology. Your password and sensitive financial information are stored in hashed and encrypted form.
4.2 Access Control
Only authorized staff are granted access to your information for specific purposes. All access is logged and regularly audited.
4.3 Secure Server Infrastructure
Our servers are protected by firewalls and intrusion detection systems. Regular security audits are conducted, and any vulnerabilities identified are resolved immediately.
4.4 Acknowledging Limitations
Despite our best efforts, it is not possible to guarantee that data transmission over the internet or electronic storage is 100% secure. Therefore, we cannot offer a complete guarantee of security, but we commit to following the highest industry standards.
Cookies and Tracking Technologies
The bs322 website uses cookies and similar tracking technologies that help personalize and improve your experience.
5.1 Essential Cookies
These cookies are essential for the basic functioning of the website — such as maintaining login sessions, security verification, and payment processing. The website does not work properly without them.
5.2 Functional Cookies
These cookies are used to remember your preferences (such as language selection) and usage patterns, so you do not have to re-enter the same information each time.
5.3 Analytical Cookies
These cookies are used to analyze site usage statistics and improve services. The information collected through them is aggregated and not personally identifiable.
5.4 Cookie Management
Cookies can be disabled or deleted from your browser settings. Please note, however, that disabling certain cookies may cause some features of the site to not work properly.
Data Retention Period
bs322 retains your personal information only for as long as it is necessary or legally required.
6.1 Active Accounts
All registration and transaction information will be retained for as long as your account remains active.
6.2 After Account Closure
Even after an account is closed, information required to fulfill legal obligations — particularly financial transaction records — may be retained for a specified period.
6.3 KYC Documents
Documents submitted for identity verification are retained in accordance with legal requirements.
Your Rights
You have the following rights regarding your personal information, and bs322 commits to respecting them:
7.1 Right of Access to Information
You have the right to know what information we hold about you. By contacting our support team, you can request a copy of your information.
7.2 Right to Correct Information
If there are any inaccuracies or errors in the information we hold about you, you may request a correction. We will make the necessary corrections as quickly as possible.
7.3 Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.
7.4 Right to Restrict Processing
In certain cases, you may request that the processing of your information be restricted.
7.5 How to Exercise Your Rights
To exercise any of the above rights, contact our support team via 24/7 live chat or by email. We will respond to your request within a reasonable time.
Protection of Minors' Information
bs322 strictly enforces the 21+ age rule. Our platform is intended only for adults aged 21 or above.
We do not intentionally collect personal information from any person under the age of 21. If we become aware that a minor is using our services, we will immediately close their account and delete the associated information.
If you believe a minor is using our platform, please notify our support team immediately.
Policy Changes and Updates
bs322 reserves the right to update or modify this privacy policy as needed. For significant changes, we will notify you in the following ways:
- By posting a notice on the website
- By sending a message to your registered email (where applicable)
- By updating the "Last Updated" date on this page
If you continue to use the site after a revised policy is published, you will be considered to have accepted the new policy. We therefore recommend reviewing this page regularly.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact our support team. We are always here for you.
Live Chat: 24/7 direct support available in Bengali
Email: [email protected]
Members of our privacy team generally respond to emails during regular business hours, but for urgent matters, live chat is the best option.